Order preparation

Most orders are prepared within 2–4 business days after payment is confirmed. During peak periods, preparation may take up to 5 business days. Business days exclude weekends and public holidays.

Delivery estimates and charges

For U.S. destinations, estimated delivery is 10–15 business days after dispatch. Actual delivery can vary with the destination and carrier conditions. Available shipping services and any applicable charges are shown at checkout before payment.

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. The fulfillment location can therefore vary by order.

Tracking

After dispatch, a shipping confirmation with tracking information will be sent when available. Tracking may take 1–3 business days to show its first scan or update.

Delays or a missing package

If tracking has not updated for more than 3 business days after dispatch, the parcel appears delayed beyond the estimate, or it seems lost, email service@nuavfeb.com with your order number and tracking details. We will review the shipment and help with next steps. A “delivered” scan does not prevent you from contacting us if you cannot locate your order.

Contact

Customer support: service@nuavfeb.com · +86 4352393703
Hours: Monday–Friday, 9:00 AM–6:00 PM PST.