Orders and delivery

How long does order processing take?

Orders are typically prepared within 2–4 business days. During peak periods, preparation may take up to 5 business days.

When should I expect a U.S. order?

Estimated U.S. delivery is 10–15 business days after dispatch. Tracking may take 1–3 business days to show its first update after shipment.

How are shipping charges calculated?

Available shipping options and any applicable charges are shown at checkout before you place your order.

Payments and products

Which payment methods are accepted?

NuavFeb™ accepts major credit and debit cards and PayPal. Prices and checkout transactions are in U.S. dollars (USD).

Where can I find product-use information?

Follow the directions and safety information supplied with the product. For sprays, oils, wax melts, and other home-fragrance items, use them only as directed for the intended application.

Returns and refunds

Can I request a return?

Eligible items may be returned within 30 calendar days after delivery. Items should be unused and in their original condition and packaging. Contact us first so we can provide instructions and the correct return address.

What if an item arrives damaged or incorrect?

Email service@nuavfeb.com with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate solution at no additional cost for a confirmed damaged, defective, or incorrect item.

When is a refund issued?

After an approved return is received and inspected, we initiate the refund to the original payment method within 1–3 business days.

Getting help

Email service@nuavfeb.com or call +86 4352393703, Monday–Friday, 9:00 AM–6:00 PM PST. Include your order number when contacting us about an order.